Customer support

Demo course

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Zoe
Professor
The "TikTok Shop Advanced Ops: Affiliate Creator Management & FBT Fulfillment" course is intensively designed for e-commerce personnel and CS operations teams of K-Brands. The curriculum comprises 6 standardized training sections ranging from establishing standardized communication channels with Affiliate Creators, managing approval and issue resolution for sample orders (Free/Refundable Sample), to operating the FBT (Fulfilled by TikTok) warehouse model. Trainees will master coordination workflows with TikTok Shop Support, handle refund and return complaints (Refund & Issue Management), and execute standardized reimbursement ticket processes (FBT Reimbursement Ticket) to minimize inventory loss and improve store operation metrics.
4.6 2.6K

Course Description

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Flash Sale -10%
  • 110 hours in total
  • 75 lessons
  • 24 challenges
  • 3 Certificates of completion
  • Lifetime access

Video

110 hours in total

Text material

382 pages

Assessments

24 challenges

Certificates

3 Certificates

What's included?

Outstanding features for highly customizable Courses, Units, Lessons, and Quizzes.

Comprehensive Knowledge

Distinguish and master the two communication channels, Customer Message & Creator Message on Seller Center / Affiliate Center, to receive and coordinate collaboration requests accurately.

Working Pipeline

Smoothly manage the sample approval workflow (Free Sample / Refundable Sample), investigate, and thoroughly resolve logistics issues or damaged creator samples.

Practice

Optimize operational workflows for the Fulfilled by TikTok (FBT) model, mastering the boundary of responsibility between Seller and TikTok regarding inventory, packaging, and shipping.

Work Experiment

Master the workflow for creating, tracking, and verifying reimbursement tickets (FBT Reimbursement) on Seller Assistant, helping recover 100% of reimbursement costs resulting from shipping/warehouse errors.

Course Lessons

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Created by

Zoe

History Teacher
Zoe is a Customer Service Specialist with nearly five years of experience in the e-commerce industry. She is currently a Customer Service Specialist for Anua's TikTok Shop US and TikTok Shop UK. As an E-commerce Operations Mentor at Pickdi, she contributes to practical training programs by sharing real-world customer service experience and practical knowledge, helping learners build the skills needed for careers in e-commerce.

Reviews

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4.8
3.5K ratings
5: 2.1K reviews
4: 987 reviews
3: 5 reviews
2: 0 reviews
1: 0 reviews
Tran Minh Hoang
9 hours ago
5.0
Really like the guide, I can apply to my daily work right away!
My company recently transitioned to TikTok Shop's FBT warehouse, so we were initially confused about dividing responsibility when goods were damaged or lost. Thanks to Part 4 and Part 5 of this course, I learned how to collect precise evidence and opened tickets to successfully claim reimbursements for 5 lost orders, recovering over 4 million VND for my company.