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Ruby
Professor
An advanced course focused deeply on risk management capabilities and hands-on incident resolution in Order Management. Students will master the Risk Matrix (Likelihood x Impact) across 4 core risk categories and apply the PDCA (Plan - Do - Check - Act) framework to decisively resolve 6 typical incident types (Late Delivery, Quality Defect, Quantity Mismatch, Wrong Spec, Damaged In Transit, Force Majeure). The curriculum dissects a real-world case study on manufacturing relocation from China to Vietnam using the Fishbone Diagram (5M) and provides a 15-question practical review quiz.
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Course Description

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Flash Sale -10%
  • 110 hours in total
  • 75 lessons
  • 24 challenges
  • 3 Certificates of completion
  • Lifetime access

Video

110 hours in total

Text material

382 pages

Assessments

24 challenges

Certificates

3 Certificates

What's included?

Outstanding features for highly customizable Courses, Units, Lessons, and Quizzes.

Comprehensive Knowledge

Proficiently apply Plan - Do - Check - Act to resolve 6 common PO incidents: Late Delivery, Quality Defect, Quantity Mismatch, Wrong Spec, Damaged In Transit, and Force Majeure.

Working Pipeline

Utilize the Fishbone Diagram (Man, Machine, Material, Method, Measurement, Environment) to diagnose large-scale delivery delay issues.

Practice

Shift your incident handling mindset from "blame/demand compensation" to "collaborative resolution" to preserve K-Brand production timelines.

Real Experiment

Master a set of 15 practical situational quiz questions designed for FDI and K-Brand Procurement interviews.

Course Lessons

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Created by

Ruby

History Teacher
Ruby is a Procurement Specialist with over 10 years of international experience in strategic sourcing, supplier evaluation, and end-to-end procurement across Vietnam, Korea, China, and Japan. She has worked across multinational companies, trading firms, and startups — building procurement systems, developing supplier networks, and leading cross-functional projects with a focus on sustainable and ESG-aligned sourcing. As a mentor, Ruby is passionate about sharing practical procurement knowledge, real business cases, and industry insights to help learners build strong sourcing capabilities and confidence in global procurement. She believes successful procurement is built on long-term partnerships, strategic thinking, and continuous learning.

Reviews

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4.3
4.8K ratings
5: 4.1K reviews
4: 409 reviews
3: 56 reviews
2: 0 reviews
1: 0 reviews
Vu Thi Thanh Hang
2 hours ago
5.0
Top-notch!
The case study on relocating a production factory from China to Vietnam was top-notch! The way Ms. Ruby used the Fishbone Diagram to analyze root causes across Man, Material, and Method helped me realize so much about working effectively with vendors.